SUPPORT
Fix problems
When something breaks: pages that won't load, sign-in failures, crashes, and Gatekeeper.
⌘K
A page won't load
Diagnose connection errors, DNS failures, and broken pages step by step.
A page renders incorrectly
Layout broken, images missing, or interactions don't work.
Sign-in fails on a site
When a site refuses to sign you in even with the right credentials.
Step crashed
What to do after a crash and how to help us fix the cause.
Step won't launch
Step fails to open at all. Common causes and fixes.
macOS blocked Step from opening
Approve Step in System Settings → Privacy & Security.
Report a bug
Send a focused bug report that we can act on quickly.
Send feedback
Share an idea or a complaint. Different channel from the bug reporter, same team.